Skip to content
Quick To Connect

Legal

Privacy Policy

What Quick To Connect collects, including location traces, job photos, and provider license and insurance documents, how it is used, how long it is kept, and who it is shared with.

Effective date: August 21, 2026. This policy describes how Quick To Connect, LLC (“Quick To Connect,” “we,” “us,” or “our”) collects, uses, shares, and retains personal information when you use our websites, web app, and mobile apps (together, the “Service”).

The Service is an on-demand snow removal marketplace for Wasilla and the Mat-Su Valley, Alaska. It is not a generic website, and this policy is written for what the product actually does, including precise location, job photographs, and provider documents.

Questions: support@quicktoconnect.com.

1. Who this policy covers

This policy applies to everyone who uses the Service: customers, solo providers, fleet companies, fleet drivers and dispatchers, and visitors to https://quicktoconnect.com.

It does not apply to Stripe, Apple, Google, or other companies you deal with directly (for example, when you complete Stripe Connect onboarding or pay with Apple Pay). Their policies govern the information you give them.

2. Information we collect

2.1 Account and identity

  • Name, email address, and phone number
  • Password, stored only as a one-way hash — we cannot read it
  • Profile photo, if you upload one
  • Two-factor authentication secrets, stored encrypted
  • Social sign-in identifiers if you use Apple or Google sign-in
  • Account display name and marketplace role (customer, provider, or fleet)

2.2 Device, session, and security

  • IP address, browser or app version, device type, and a device fingerprint used to detect fraud
  • Sign-in history (time, IP, and a device/browser string)
  • Expo push-notification token for your device, registered when you sign in and removed when you sign out
  • Phone-verification records (destination number and a hashed one-time code)
  • Crash and error reports (see Sentry, below)

2.3 Customers

  • Service addresses: street, city, state, ZIP, notes, photos you upload, and the driveway or lot outline you draw
  • Precise GPS coordinates of each property, used to price, dispatch, and verify arrival
  • Job records: service type, snow depth, prices, surcharges, discounts, ratings, timestamps, and status history
  • Before-and-after photographs taken by the assigned provider
  • In-app chat messages with the assigned provider
  • Disputes you file, including category, description, and any photos you attach
  • A Stripe customer identifier and payment-method identifier. We do not store card numbers, CVVs, or bank account numbers
  • Promo codes, credits, referrals, recurring-service settings, and subscription records if you use those features

2.4 Providers, fleets, and drivers

  • Driver’s license image and expiry date
  • Auto insurance declarations page (or, for fleets, a commercial liability certificate), carrier, policy number, coverage amount, and expiry date
  • Vehicle and equipment details and photos you upload
  • Home or depot address and service-area radius
  • Availability you declare, and whether you are online
  • Precise device location while you are online or on an active job (see Section 3)
  • A Stripe Connect account identifier and payout-enabled status. Tax identity (SSN/EIN) and bank details are collected by Stripe, not by us
  • Earnings, payouts, ratings, job performance, and any warnings or suspensions

2.5 Information we do not collect

We do not store payment-card numbers. We do not run a criminal background check, and we do not collect biometric identifiers. We do not sell your personal information.

3. Location

Location is the most sensitive data the Service uses. Please read this section even if you skip the rest.

3.1 Customers

We store the coordinates of properties you add so we can dispatch a provider and confirm they arrived. We do not continuously track a customer’s phone.

3.2 Providers and fleet drivers

While you are online or on an active job, the Provider app collects precise location from your device, including when the app is in the background, so that:

  • The assigned customer can watch you approach on the live map
  • We can verify you are within about 200 meters of the property before you mark arrived
  • Our operators can see online providers on a live operations map for dispatch, safety, and fraud prevention
  • We can investigate no-shows, GPS spoofing, and disputes

We do not collect provider location while you are offline. Going offline, or signing out, stops the live stream. Historical traces are deleted on a 90-day schedule (Section 6).

Before the operating-system prompt, the Provider app shows an in-app explanation of background location. It then requests “Always” permission so we can share your position with customers while you are online or on a job. You can decline Always; tracking then works only while the app is in the foreground, and some job features may fail.

3.3 Who can see live location

  • The customer on that job, from acceptance until the job ends
  • The assigned provider (their own device)
  • Fleet dispatchers on the same fleet account, for their drivers
  • Quick To Connect operators with admin access, for all providers who are currently online

4. How we use information

  • Create and secure your account, including phone or email verification and optional 2FA
  • Price, book, dispatch, track, complete, and pay for jobs
  • Send job updates by push notification, email, and SMS fallback
  • Verify provider arrival, photos, insurance, and license expiry
  • Process authorizations, captures, refunds, credits, and payouts through Stripe
  • Handle disputes, no-shows, cancellations, and fraud
  • Operate weather-triggered and recurring jobs using the National Weather Service for our service-area coordinate — that query does not include your identity
  • Improve reliability (crash reports, rate limiting, abuse detection)
  • Comply with law, tax, and payment-network rules, including information Stripe needs for 1099-K when enabled
  • Communicate about the Service. You can opt out of marketing email. We may still send transactional messages needed to perform a job or secure your account

5. Who we share information with

We share personal information with service providers who process it on our behalf, and with the other party to a job when that is required to perform the Service (for example, a customer sees the assigned provider’s name and live location; a provider sees the property address and notes).

Processors we actually use:

  • Stripe, Inc. (USA) — payments, payouts, and provider identity verification via Connect
  • Amazon Web Services (USA) — storage of photos, avatars, licenses, and insurance documents
  • Mailgun (USA) — transactional email
  • Twilio (USA) — SMS one-time codes and SMS fallback when push cannot be delivered
  • Expo / Apple Push Notification service / Firebase Cloud Messaging — push delivery
  • Google (USA) — Maps, Places autocomplete, and geocoding of addresses you enter
  • Sentry (USA) — crash and error reporting. We attempt to avoid sending card data, full JWTs, or precise location traces in error payloads
  • Hetzner (hosting) — the application database and files that make the Service run. These servers may be located outside the United States

We also share information if required by law, to protect rights and safety, in connection with a merger or sale of the business, or with your direction.

The National Weather Service receives only a fixed service-area coordinate, not your identity.

6. Retention

GPS: Location history is retained for 90 days from the date it is recorded, then deleted automatically. That includes aged rows in the live-location table, coordinates on job status logs, and provider coordinates on completed, cancelled, or expired jobs older than 90 days. After 90 days we cannot produce a GPS trace for a dispute or insurance claim.

Everything else: Job records, photographs, chat messages, reviews, sign-in IP history, and event logs are kept until we no longer need them for the Service, accounting, tax, chargebacks, disputes, safety, or legal obligations. There is no shorter automated deletion schedule for those categories.

Account closure: You may close your account in the Service (password required). Closing cancels an active Stripe subscription if you have one, deletes the Stripe customer and Connect records we hold, deletes user records that belong to no other account (including avatar files), and deletes the account. It does not delete historical jobs, job photos, chat messages, reviews, or event records tied to that account. Those remain as business records. Email support@quicktoconnect.com if you need a broader deletion request; we will honor it except where we must retain information for an unresolved dispute, a legal requirement, or fraud and safety.

7. Your choices and rights

  • You can access and update name, email, password, notification preferences, properties, and payment methods in the app or web app
  • Providers can go offline to stop live location
  • You can disable push notifications in device settings; we will still email or SMS when a job requires it
  • You can close your account as described in Section 6

Residents of the United States may request access to, correction of, or deletion of personal information we hold, or an explanation of our sharing practices, by emailing support@quicktoconnect.com. We will verify the request and respond within the time required by applicable law. We will not discriminate against you for exercising these rights.

If you are in the European Economic Area or United Kingdom, we still process the categories above in order to perform a contract with you and for our legitimate interests in operating a safe marketplace. The Service is built for Alaska and is not directed at the EU. Contact us at support@quicktoconnect.com to exercise GDPR rights if they apply to you.

8. Children

The Service is for people 18 years or older. We do not knowingly collect personal information from children under 13. If you believe we have, contact support@quicktoconnect.com and we will delete it.

9. Security

We use TLS in transit, hashed passwords, encrypted 2FA secrets, tenant isolation in our application, and Stripe for card data. No method of transmission or storage is completely secure. Do not send payment-card numbers to us by email or chat.

10. Cookies and similar technology

The marketing site and web app use cookies and similar storage to keep you signed in, remember preferences, and keep the Service secure. We do not operate a third-party advertising network on the marketing site. Your browser can block cookies; some features will then fail.

11. SMS

If you give us a phone number, we use it to send verification codes and, if you enable SMS or if push cannot be delivered, job and account messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of non-essential SMS. We may still send messages required to complete an active job or secure your account.

12. Changes

We will post changes on this page and update the effective date. If a change materially expands how we use location or other sensitive information, we will provide additional notice (for example in the app or by email) where required.

13. Contact

Quick To Connect, LLC
Wasilla and the Mat-Su Valley, Alaska
support@quicktoconnect.com
https://quicktoconnect.com/contact

For account deletion requests you may also use in-app account close, or email support@quicktoconnect.com with the subject line “Delete my account.” Dedicated pages: account deletion and data deletion.